Guam Regional Medical City celebrates Tricia Chandler as first Certified Patient Experience Professional

Tricia Chandler, Patient Experience Manager, has officially earned her Certified Patient Experience Professional credential from The Beryl Institute, the global leader in advancing the patient experience. 

Chandler is the first and only individual in Guam and the entire Micronesian region to earn this prestigious certification, marking a groundbreaking milestone for GRMC and for healthcare excellence across the islands.

As Patient Experience Manager, Chandler will lead Patient Experience, Customer Relations, and Patient Transport, guiding these teams with compassion, strategic focus, and a deep commitment to improving the Human Experience for patients, families, and staff.  

“Tricia’s achievement is groundbreaking not only for GRMC but for our entire region,” said Cristal S. Vasquez, MSIO, SHRM-CP, GRMC Human Resources & Experience Director. “Her dedication, leadership, and passion for the Human Experience set a new standard for excellence in healthcare on Guam and Micronesia.”

Charlotte Huntsman, GRMC Chief Human Resources Executive adds, “We are so proud of Tricia and the work she has done throughout the years with GRMC.  This certification is yet another feather in her cap to show her dedication to GRMC and to the people of Guam.” 

By achieving CPXP certification, Tricia joins an elite international community of experts committed to elevating patient-centered care. Her accomplishment solidifies GRMC’s position as a leader in Human Experience innovation and supports the organization’s vision to be the premier healthcare network for Guam and the Micronesian region.