The Guam Power Authority and Guam Waterworks Authority announced that the Interactive Voice Response, or automated phone payment system, will be offline starting today to Oct. 5, 2024.

The current IVR services will transition to one combined system with a new toll-free number. During the automated phone payment system unavailability, customers can make payment via alternative methods. 

The newly combined utility phone payment system or IVR system will be available 24 hours a day, 7 days a week. 

The transition will be completed by Oct. 6, 2024, allowing customers to contact the new number: 1-855-712-9696 to pay both GPA and GWA accounts.  

Live utility payment representatives will remain available during regular business hours. This joint utility effort aims at enhancing the GPA and GWA customer experience.

Listed below are GPA and GWA’s lobby locations, hours, and more information. 

Customer Service Center - Lobby locations and hours

GPA Fadian Main Office

  • Monday to Friday | 7:00 a.m. to 5:00 p.m.

Hagåtña Office - Julale Shopping Center

  • Monday to Friday | 8:00 a.m. to 5:00 p.m.

GPWA Upper Tumon Office

  • Monday to Friday | 7:30 a.m. to 6:00 p.m.
  • Saturday | 8:00 a.m. to 12:00 p.m.

Drive-thru location and hours

GPWA Upper Tumon Office 

  • Monday to Friday, 7:30 a.m. to 3:30 .pm.; Saturday, 8:00 am-12:00 pm

Customers may also use the following online or phone services:

  • PayGPA.com
  • GPWA Mobile App
  • Pay-By-Phone - (671) 647-5787, representatives are available Mon-Fri from 8:00 am to 5:00 pm