The Bank of Guam has taken the next step in its digital transformation, with the announcement of four new online deposit products.

Karen Gayle is the assistant vice president and product manager for the bank. 

"The True Savings is ideally for people who are starting out, young adults or the manamko', the 55 years and up," she said. "The manamko' have no fees, for both accounts, Pacific Express and True Savings. The True Savings plus accounts are a little bit more online, you have to do everything online, you have to apply online, transfer money online, you deposit money online, you can send people money online, using an ATM, using your mobile device, and using your desktop or laptop, anything you can do in a branch you can do online."

 

 

 

And Vice President and Digital Strategy Manager John Reyes says before rolling out the products, they took the time to really understand the needs of the customers and the regions they serve.

"As we all know, we all have our device," he said. "So you can either do it in the comfort of your home or while you're on the go. like if all of a sudden you say I need to open my account. and it's even easier for our existing customers. there's an open account feature in your online banking, and thats even a lot quicker, two minutes, so it's just the evolution. Y'know digital first is becoming the new norm for the bank but it's also making sure it's the new norm for the regions that we serve."

For customers who don't feel they're quite up to speed with the latest technology, they can come into the Tamuning branch and staff will be on hand to guide them on every step of the way to learn and become comfortable with the new digital offerings.

Here is more about each new product: