The Guam Power Authority and Guam Waterworks Authority announces it's service hours through Sept. 30

Customer Service Lobbies

GPA and GWA Customer Service Lobbies at Fadian, Mangilao (Monday-Friday 7 a.m.-5 p.m.) and the Julale Shopping Center in Hagåtña (Monday-Friday 8 a.m.- 5 p.m.) will reopen for cashiering and critical customer services on Monday, August 31, 2020. The Customer Service Lobby in Upper Tumon (Monday-Friday 7:30 a.m. – 6 p.m.) will be open to help customers but onsite payment can only be made using the drive through option.

Customer and payment call centers and payment drive-through services will continue.

“As our island recovers from this pandemic, we continue to follow strict guidelines intended to keep our employees and our customers safe, most especially as the Authority continues business,” stated John M. Benavente, P.E. GPA General Manager, “Our online and telephone services offer customers added convenience to conduct their utility business within the safety of their homes.”

Various options for account inquiries and contacting GPA and GWA at this time:

Online Services: GPA and GWA online services can help customers monitor their energy and water consumption and view their account information details. Review or verify your account information and payment: paygpa.comand paygwa.com, or the mobile GPWA app.

GPA

Applications and supporting documents for new power accounts can be emailed to customersfirst@gpagwa.com. Business customers can email requests and documents to businessfirst@gpagwa.com. GPA will prioritize processing of these requests on a case-by-case basis according to needs and resources.
Live chat with a Customer Service Representative via Direct Message (DM) on Facebook.
Monitor your household energy consumption: myenergyguam.com.Every customer can take charge and control their energy consumption to save energy at home during at this time.

GWA

Questions, applications and supporting documents can be emailed to customers@guamwaterworks.org.

Telephone Services:
Customer service representatives are available via telephone to discuss account information or to assist with payment arrangements.

GPA

To speak with a Customer Service Representative, call 647-5787, Monday through Friday from 8 a.m. through 5 p.m.
To make a payment over the phone, call Pay by Phone at 647-5787 Monday through Friday from 8 a.m. through 5 p.m., An automated attendant via GPA’s Interactive Voice Response (IVR) line at 648-3000 and/or 1(855) 977-2002 is available to receive phone payments after hours.

GWA

To speak with a Customer Service Representative, call 647-7800/7803, Monday through Friday from 6:30a.m. through 6 p.m. or
Call GWA at 647-4PAY (4729) through a secure automated payment system available 24/7, or speak to a live customer service representative Monday through Friday, 7:30 a.m. to 6 p.m.
Payment Drop Box (checks only):

Gloria B. Nelson Public Service Building, 688 Route 15, Fadian, Mangilao (along back road to Andersen); and the GPWA Upper Tumon location (behind GTA), 578 N. Marine Corps Drive. Check payments can be dropped off anytime.

Cash Payments:

Cash payments are accepted at: Customer Service Lobbies at the Gloria B. Nelson Public Service Building in Fadian, Mangilao (Monday-Friday 7 a.m.-5 p.m.), and the Hagåtña Satellite Office at the Julale Shopping Center (Monday-Friday 8 a.m.- 5 p.m.)

Drive-Through Payment Windows - Upper Tumon (6:30 a.m. - 3:30 p.m., Monday - Friday) and Fadian, Mangilao (8 a.m. to 3 p.m., Monday – Friday). Customers utilizing the drive-through payment windows are reminded to utilize face masks when conducting payment transactions.
Payments may also be made at all local banks (subject to their payment policies) and all Treasurer of Guam locations
Mail-in Payment(s): GPA Send to: P.O. Box 21868, Guam Main Facility, Guam 96921 or to GWAat P.O. Box 3010, Hagåtña, GU 96932
Permits, Inspections & Engineering:

GPA. Inspections for new power service and installations are accepted on a case-by-case basis until further notice. Inspections already in process and scheduled will be completed. Please have all required documents completed upon submittal. You may send your email to jacosta@gpagwa.com or vsablan@gpagwa.com.

GWA. Inspections for new water/sewer service and installations can be scheduled by appointment. Customers can make inquiries by calling 300-6058 Monday through Friday from 8:30 a.m. through 4:30 p.m. or email permits@guamwaterworks.org

Trouble Calls/Emergencies/Service Interruptions.

GPA 24/7 Trouble Dispatcher at 475-1472/3/4.

GWA 24/7 Emergency Dispatchers at 646-4211.