Guam - Things are burning up at Guam Fire's E-911 Center in Agana Heights.  When you call 911, they're the calming voice on the other end of the line.

But lately they've been a bit hot under the collar. "The A/C's has been out for about three and a half weeks," confirmed supervisor Lieutenant Phil Camacho. That's right they're literally in the hot seat situated in the windowless basement of the Guam Homeland Security Office of Civil Defense fortress in Agana Heights. Fans are being used to direct air from air conditioned areas of Civil Defense to E-911.

"Both sections are roughing it right now," he said. But this isn't even the first time the A/C's have gone out in the basement, it happened in 2010. Matter of fact according to Camacho, Civil Defense has known there was another problem with the A/C for quite a while, but only recently ordered parts for the main air conditioning unit and now its backup unit.

"I know there were two compressors one back up and one main, and what initially a few months ago is that the main broke so they used the parts for the backup to fix the main so now that's broken so now the parts are in order to fix one of the units," he said.

Adding insult to injury the A/C's not the only thing down the drain. "Two restroom facilities one in this corner of the building and one in the back this has been out for about a month. I believe we had a large scale FEMA exercise here about three four weeks ago between three to six hundred people here one point it overburden or overtaxed the system. So they're waiting for parts for that as well," he said.

For the time being, Guam's responders will just wait for relief. "It's manned, even though it gets unbearably hot," he said.

According to Camacho, the A/C's should be repaired by the end of the week as for the restrooms, they're holding on for an answer. KUAM News was unable to get a comment from Guam Homeland Security Civil Defense on our story.