by Sabrina Salas Matanane

Guam - A total of 19 calls have been received into Calvo Administration's recently established Customer Service Hotline and as a result Governor Eddie Calvo has established two teams to address caller concerns.

1. Rapid Response Team: The team is headed by the Governor's Deputy Chief of Staff Rose Ramsey. The team will get together at the call of the Deputy Chief of Staff to address new reports of potholes, unsafe road conditions, traffic light malfunctions, residential flooding, mass layoffs in the public and private sectors, ADA non-compliance, carcasses on roadways and unanticipated public school needs.

Appointed to the Rapid Response Team:

-         Director, Dept. of Administration
-         Director, Dept. of Public Works
-         Director, Dept. of Labor
-         Director, DMHSA
-         Director, DISID
-         Director, DPHSS
-         Special Assistant, Chief Education Advisor
-         Special Assistant to the Chief of Staff
-         Governor's Deputy Press Secretary
-         All Mayors and Vice Mayors
-         Superintendent of Education
-         Executive Director, MCOG
-         Chairperson, CCU

2. Crisis Management Team: The team be headed by the Governor's Chief Fiscal Advisor and will address crises as they come up in the government and usually arise from a lack of resources. These normally include health and safety emergencies that occur suddenly in public schools or the hospital.

Appointed to the Crisis Management Team:

-         Chief Fiscal Advisor
-         Chief Legal Counsel
-         Chief Education Advisor
-         Chief Health Advisor
-         Director, Dept. of Administration
-         Governor's Deputy Press Secretary
-         Public Safety Advisor

Island residents are reminded that if they'd like to call in a complaint about services you are receiving from the government, the number to call is 475-GUAM (4826). "We promised in Blueprint 2020 that we would organize our operations to focus on the needs of people," Governor Eddie Baza Calvo said. "There are problems that come up every day that need attention. I want this administration to be able to address these problems without taking our focus off the implementation of our vision outlined in Blueprint 2020."