Are raises for government agency heads an investment in talent or a misuse of funds when public services are falling apart? 

That’s the question dividing Guam's leaders as budget talks continue.

For Speaker Frank Blas Jr., the answer is clear.

In a press release issued Wednesday, the Speaker said, “Customer service is non-existent in many agencies, response times are unacceptable, and front-line workers are being told there’s no money for basic tools – yet somehow the money is found to boost salaries at the top.”

And for many residents like Sol, that frustration rings true.

“They need to improve with their people,” said Sol. “They need to raise [employee wages] too. Why are they going to get a raise while their employees are [struggling]? That’s all I can say.”

And Joe agrees.

“They’re getting twice as much as their hard work[ing employees]. I think it’s not right,” said Joe. 

The Speaker argues the disconnect between high pay and poor service erodes public trust. 

He adds, “Across multiple agencies, Guam residents have reported growing frustration with long wait times, lack of responsiveness, inadequate staffing, technology that seems to work some days and not on other days, poor customer service, and crumbling facilities.”

Blas wants further salary increases for cabinet officials suspended until agencies show measurable improvements in service and fiscal responsibility.

Dalynne agrees with him.

“No, I don’t think they should get raises unless they can improve their customer service for the people,” said Dalynne. 

But the administration is pushing back. 

Governor Lou Leon Guerrero says the raises are necessary to keep Guam's “best and brightest.” 

And she points to another issue she says is making matters worse: The legislature’s move to roll back the Business Privilege Tax by 1%, draining about $40 million from the General Fund.

In her words, “Rolling back the Business Privilege Tax at this time would shortchange government agencies that are already struggling to meet the needs of the people.”

Still, Blas insists accountability comes first stating, “We don’t begrudge fair compensation – but what we do demand is accountability. Our people deserve results, not excuses."

As the FY 2026 budget fight intensifies, the clash underscores a vicious cycle. Raises at the top, strained services at the bottom, and taxpayers caught in the middle.