The Department of Public Health and Social Services announced that due to connectivity issues, SNAP and Cash Assistance benefits were not successfully loaded onto client EBT cards on Monday, Aug. 4, 2025.

The Office of Technology is actively working to resolve the issue. We sincerely apologize for any inconvenience this may have caused.

Clients are advised to check their EBT card balance after 7:15 p.m. tonight, August 5, 2025, by calling the Customer Support number located on the back of their EBT card, or logging into the mobile app or website at www.ebtedge.com.

For further assistance, please contact the Bureau of Economic Security’s centralized contact information at (671) 300-8853 / 300-8872 or via email at CentralBES@dphss.guam.gov.