Guam, July 8, 2015: In response to the cable cut situation which has affected services to IT&E subscribers, IT&E will give Guam based first responders who are on IT&E's GSM and/or CDMA network free 4G phones and voice and data services. Jim Oehlerking, PTI CEO, says "We are working round the clock to restore all the services to our subscribers. In the meantime, we are providing first responders free phones and services to make sure they can continue to provide their critical services to the community." All IT&E first responders are encouraged to go to any IT&E Guam store to be assisted with their new 4G services.
IT&E will be posting regular updates via social media and press releases. A temporary hotline number has also been set-up. Please call 922-4415 for details.
The main fiber cable connecting Guam and the CNMI was damaged early this morning. The damage is between Tinian and Saipan. An IT&E response team has been dispatched to Tinian. In addition, teams on both Guam and Saipan are working to restore services. IT&E crews have not identified the exact cause of the failure; but indications are that this failure is a result of complications from the recent passing of Typhoon Chan-Hom, through the Marianas islands.
As of 6am, while on island communications in the CNMI are possible, all off island communication is not possible at this time. Additionally, IT&E 2G (GSM and CDMA) customers do not have service on Guam because the switching for those networks are in the CNMI. Postpaid Customers on the 4G LTE and HSPA networks in Guam have voice and data services. However, texting, "top up" and prepaid services are not available to Guam customers at this time.
For more information, please contact Jim Oehlerking, CEO PTI, at 998-2952.