Manglona starts role as hospital CFO - KUAM.com-KUAM News: On Air. Online. On Demand.

Manglona starts role as hospital CFO

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 by Jolene Toves

Guam - For over twenty years the Guam Memorial Hospital has faced flatlining finances but their newly appointed chief financial officer is confident they can overcome the financial challenges.

Former director of the Department of Administration Benita Manglona has been instrumental in helping GovGuam get its finances in order and now that she is at GMH she's already begun tackling their flatlining finances. "In fact the first thing I did on Monday when I came in was appointed a business manager for the Business Office that handles patient affairs registration the billing they have been without a leader since last year I think maybe eight months," she said.

Although she has been on board officially for one week Manglona first assumed the role of acting CFO several months ago when then-CFO Allan Ulrich resigned. Since then she's been able to assess GMH's financial deficiencies. "One of it is we have been having with the billing we had a system conversion if you recall back in October and we have had a lot of bumps along the way but we were able to bring back the consultant and did some more training and as a result of that we are beginning to send out billings because we have really not been able to send out the billings," she said.

Manglona says GMH has been sending out bills however admits that there has been problems with the billing process which has resulted in a long process for sending out the bills. She adds she's written to insurance companies in hopes they will work with GMH and give them the opportunity to submit billings despite exceeding the 90-day submission deadline. "We have a new system that we converted to and a lot of it is educating the staff on the new system and we had just done that just recently and we just need to improve the processes on how we do it," she said.

But billing is not the only issue, as she noted, "A lot of it is there is also the fee schedule it is so outdated it has been since the 90's it was also pointed out in the OIG report and we recently had a consultant come out in November and they were here for a couple of weeks and they reviewed our charges."

In fact Manglona says they've identified that there are some charges that GMH is not capturing and notes the fees that are shown in the fee schedule must be fixed. "It's inevitable that is one of the deficiencies in the Office of the Inspector General report that came out last year and one of it is at least the fee schedule that GMH fees are outdated and it needs to be raised so that is one that I will be looking at," she said,

She says GMH will aggressively pursue the new fee schedule, submit it to the legislature so that it can go through the triple a process in addition to actively training their staff on the billing process so that it translates into cash. Manglona says that GMH will also be exploring federal grants which may assist in overcoming the financial challenges that have plagued the hospital for decades. 
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