GPA rolling out EZ-Pay service - KUAM.com-KUAM News: On Air. Online. On Demand.

GPA rolling out EZ-Pay service

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 by Asha Robles

Guam - Paying your power bill is as easy as picking up the phone and calling the Guam Power Authority.

GPA spokesperson Art Perez said, "It's pretty successful we encourage our customers to take advantage of this and we are very happy to make it available to our GPA residential customers." The utility agency's new service is called EZ-Pay and is exactly that - easy and fast. All you have to do is call 922-2GPA. No more waiting in line, just a few minutes on the phone and you're done paying your bill.

"Dial the number, a call representative will answer the phone and she'll identify herself, she'll ask you for your account information, you're account number, your debit or credit card number, you conduct your transaction, she will give you a verbal confirmation over the phone, or have it emailed to you as verification that payment was made at that time and day of the transaction," he said.

For those of you who may have concerns about giving out personal information over the phone, Perez says there's no need to worry because all information that is exchanged is 100% private and protected. "They can conduct their utility transaction telephonically with confidence. This is a secured call center, we worked with them through the crisis that slowly rolled out with the incident that happened with some hacker and so forth but to our customers this is a secured network I utilize it and customers should take advantage of it," he said.

If you don't want to wait in long lines or waste gas to pay your power bill, pick up the phone and take advantage with EZ-Pay by GPA and call 922-2472. 

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