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Rev & Tax progressing with tax mapping

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by Ken Quintanilla

Guam - The Department of Revenue & Taxation is moving full steam ahead with new systems and cost-saving initiatives to better serve island residents. Rev & Tax has been overwhelmed for years.  A slew of mandates and a shortage of personnel have contributed to long lines and growing frustration for employees and customers. 

Governor Eddie Calvo announced during his State of the Island Address that his administration is looking to outsource the Department of Motor Vehicles and add kiosks to prevent long lines.  It's an idea agency director John Camacho, fully supports, saying, "This is something that has been done nationwide, the kiosks where you go there and input all your name, your information, your purpose, renewal of your drivers license and even make an appointment to do the road test so we can see it in the system."

He adds Rev & Tax has since hired a handful of staff along with cross-training employees to help accommodate the Drivers License Division, which is known for having long lines. The department meanwhile is progressively implementing its government revenue management software licensed through a $5,000,000 contract with Manatron, Inc. along with starting its tax mapping project to help generate more revenue for Guam.

"People are still getting training, our supervisors are on training right now and learning the system, and the good thing about this system again is we're able to now communicate between Land Management and Public Works," Camacho continued.

The interface with Land Management and DPW helps Rev & Tax conduct multiple property valuations, integrate building permits and offer extensive data storage and retrieval. For example, if a customer wanted to come in and know their balance or whether he owes the government property tax, the system would allow you to just put in your name, lot number and give you a amount instantly rather than wait days - even weeks - like before.

"It's a system that we've been wanting for a long time and it's making our jobs a little bit easier," the director added.

The system ties in with its tax mapping project, GPAS and computer-assisted mass appraisal system, which went live last year. The project was one of a dozen major revenue enhancement initiatives the department had outlined totally nearly $39,000,000. Camacho said, "We are benefiting from that as I told you back then, we did identify a lot of these properties that haven't been assessed and we put them in a row and we have generated some money from this project."

Camacho says by implementing these new services and finding solutions to cut costs, it may soon be able to fully reevaluate all the properties on Guam - a mandate set by law - possibly sometime this year. 

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