Refund inquiries cause phone line problems - KUAM.com-KUAM News: On Air. Online. On Demand.

Refund inquiries cause phone line problems

by Ken Quintanilla

Guam - To say that the Department of Revenue & Taxation has been overwhelmed with calls from the public could be considered an understatement. Since phone lines were released to the public last week to make inquiries about their tax refunds, the agency has been struggling to get to all the calls while residents are growing impatient.

If you were one of hundreds of island residents trying to call Rev & tax today, it's likely you heard ringing, and then a fax beep. Since announcing the designated areas for mass distribution of tax refund checks, the agency's phones have literally been ringing off the hook. Deputy director Marie Benito said, "Right now, we're having phone problems as far as the lines. One of the trunks are down; we've already called a provider and we're working to resolve that."

Rev & Tax provided four numbers to call - two were directed to the Income Tax Branch with the other two used as temporary lines to accommodate the influx of calls. Benito says this is the first time Rev & Tax has had to handle this many inquiries and they weren't expecting the volume of calls to the department that they received. "But in the meantime, the people, the public can just be patient, you can call or come down," she said. "Otherwise, we are going to have staff available at the lines to find out if you have a refund so you don't have to stand in line."

Although you may hear a busy signal or a fax tone, Benito provides assurances that the lines do work and people have been pulled through to speak with DRT staff. The phone lines are expected to be fixed by tomorrow or Wednesday at the latest. As of today, 80% of the checks have been printed and should be completed prior to Friday, when the money will be transferred. With the holiday season starting, she pleads that residents don't bring family members or friends who don't need to be inline to avoid the crowds.

"This whole project is going to be a challenge but we did it for the public, because the easiest way to do it is to mail it out of course but this is an added service that we wanted to provide," Benito said.

Of note is that the Micronesia Mall distribution site has been moved from the center court to the Macy's men's area across Cinnabon.

To learn if you have a tax refund waiting for you, you can call 635-1840 or 41 or 635-1757 or 635-1833.

Just as a reminder, for those with last names beginning with the letter 'A' through 'F', you can pick up your checks at the Agana Shopping Center on the second floor near Gamestop from 8am to 5pm.  For those whose last names begin with the letter 'G' through 'O', checks will be available at the Guam Premier Outlets near the entrance facing Ruby Tuesday from 10am to 5pm.  And for those with last names beginning with the letter 'P' through 'Z', your pickup location is at the Micronesia Mall from 10am to five pm.

(Note: the Micronesia Mall distribution site has been moved from the center court to the Macy's men's area across Cinnabon.)

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