by Nick Delgado
Guam - Last weekend KUAM tested GovGuam's customer service, and after twenty rings no one picked up at the phone at the Department of Revenue & Taxation. There soon will be employees picking up the line and assisting residents over the phone at DRT. GovGuam has put together a training program for 10 individuals using federally funded workforce investment act dollars.
Rev & Tax director John Camacho says along with the help of answering phones, the agency will be bringing on thirty new employees to handle the areas neglected due to a lack of staffing. Camacho says those positions include tax collections, revenue agents and officers, tax investigators, saying, "It's just a matter of getting more resources in and more personnel and hopefully getting the resources we need to aggressively go out there and collect taxes while at the same time provide greater service for the department."
Camacho says the positions were left vacant for several years now after he says the employees resigned looking for better opportunities. He says the positions will be filled using their current budget.